Returns & Replacements
We are dedicated to your satisfaction, and ensuring a positive shopping experience is our top priority. That's why we are delighted to offer hassle-free returns on most products. We want you to have peace of mind when making a purchase from us, knowing that if you change your mind or encounter any issues, we are here to help.
Return Material Authorization (RMA):
- To initiate a return, you must obtain a Return Material Authorization (RMA) from our team. This allows us to ensure a smooth and efficient return process. Please contact our customer support team to obtain the necessary RMA. Contact Us Now
Restocking Fee:
- All returns are subject to a minimum restocking fee of 25%. This fee covers the handling and processing costs associated with returns. We believe in transparency and want to be upfront about this policy.
Non-Returnable Items:
- Please note that special ordered or modified products are not eligible for return. We apologize for any inconvenience this may cause.
Product Condition:
- To receive a full credit, the returned products must be in new and unused condition, with the original packaging and in the same condition as they were prior to sale. We kindly request that you avoid any unauthorized markings or damage to the packaging or product, as this may result in no credit being issued. In such cases, the used product will be returned to you at your expense.
Return Shipping:
- Buyers are responsible for making arrangements to ship the merchandise back to us. We kindly request that you secure return authorization from our team and contact a carrier for pickup. Please note that the buyer is responsible for covering the freight charges upon return, except in special circumstances.
Timeframe for Returns:
- Returns must be initiated within 30 days from the date of the original order. We recommend starting the return process as soon as possible to ensure timely processing.
Our customer support team is here to assist you throughout the return process. If you have any questions or require further clarification, please don't hesitate to reach out to us. We value your satisfaction and will do our best to resolve any issues that may arise.
